An unhappy Motorola DROID X2 customer decided to file a complaint with the Better Business Bureau over their locked bootloader policy and lackluster update practice. Motorola eventually responded to the complaint, passing the bootlocker blame onto the carriers and then informing the customer that the DROID X2 was not on their list of devices to receive Ice Cream Sandwich. This information is very disheartening to DROID X2 owners whose device is less than a year old. I find this to be unacceptable and completely goes against the pledge Motorola (and other manufacturers) made as part of the Google Update Alliance back in May of 2011. The alliance was formed to ensure timely updates would be provided to consumers for at least 18 months after the launch of a new device and this BBB response isn’t a good sign of Motorola’s commitment to that pledge.