Samsung investigating issues with Clear View case for Galaxy S6
Samsung is reportedly investigating issues with its official Clear View case that is causing it to scratch Galaxy S6 and S6 edge displays. The company has already replaced some devices that have become damaged, but it is yet to recall the Clear View case so far.
“Samsung has informed us that it is aware of the issue and is currently investigating the same,” reports SamMobile.
We first reported the issue last Thursday after the XDA Developers forum became flooded with complaints from Galaxy S6 and S6 edge owners, whose Clear View cases had begun marking their displays. Some have minor surface scratches, but others have much deeper scuffs.
After filing complaints with Samsung, some users were sent replacement devices, but Samsung continues to offer the Clear View case despite so many concerns. That could change soon if the South Korean company really is investigating this issue; after all, it can’t keep replacing handsets that get scratched.
Citing a “local repairman,” SamMobile claims that “the top layer of the Corning Gorilla Glass on these phones is a bit weak, which might be one of the reasons why the screens are scratching so easily.”
That sounds a little fishy to us; it seems unlikely Samsung would deliver Gorilla Glass 4 for its scratch resistance and strength just to add an additional layer that’s susceptible to scratches. But it is plausible.
We’ve contacted Samsung for clarification on this issue, and we’ll update this post when we get a response. In the meantime, we recommend you steer clear of the official Clear View case.