Galaxy S4 Active’s KitKat Upgrade Paused Following Reports Of Touchscreen Failure


Samsung has paused its rollout of Android 4.4.2 KitKat for the Galaxy S4 Active on AT&T. The South Korean company says that the update is “temporarily on hold” while it works with AT&T to look into potential improvements following reports of touchscreen failure.

“The software update for Samsung Galaxy S4 Active is temporarily on hold while AT&T and Samsung look into potential improvements,” Samsung said in a statement today, less than a week after the update first began its rollout.

Those who downloaded and installed the software before it was pulled will have gotten things like Music app improvements with album art on the lock screen and a lock screen camera shortcut, support for wireless printing, new sound controls, and a dedicated location menu.

Unfortunately for some, the upgrade also introduced some pretty big problems. Users on the XDA Developers forum are reporting complete touchscreen failure rendering their handsets completely unusable.

“Upon completion of the update yesterday, my touchscreen is no longer functional,” wrote one user. “I installed the OTA for KitKat and my phone lost touch control as some other threads are stating,” added another, who also claims that their local AT&T Device Center had seen “tons” of people with the same issue.

Neither Samsung or AT&T have acknowledged the touchscreen issue yet. It appears to be affecting only a small number of users, but it’s a significant problem that must be fixed quickly nevertheless.

If you’ve upgraded your Galaxy S4 Active to Android 4.4.2, how has your experience been so far?