The Motorola Moto G’s Android 4.4.2 KitKat update is causing intermittent connection losses for some users, often forcing them to restart their handset to reinstate a cellular signal. The issue has been reported on the Motorola support forums and the company has acknowledged it, so you should expect a fix soon.

The problem doesn’t always result in a complete loss of connection; sometimes cellular signal just drops significantly and is later restored automatically. But in some cases, only a complete reboot will fix the issue. When attempting to make a call with no signal, users are told to disable airplane mode — even though it’s not active.

This problem wasn’t present in Android 4.4 for the Moto G — just the latest version of KitKat — and it appears to be affecting a wide range of devices on different carriers. The good news is, Motorola knows about it, and a company official confirmed in the forum thread that engineers are working to fix it.

If you’re a Moto G user, then, you can expect a software update to fix this problem soon.

• SourceMotorola Support Forum
• ViaAndroid Police