Score One For The Good Guys: Verizon Drops Plans To Institute Single Payment “Convenience Fee”
I have some good news for all you Verizon customers who were as upset as I was over the whole “convenience” fee fiasco. Verizon has decided to jump ship on the whole “convenience” fee idea after receiving immense backlash from customers as well as oodles of bad press (probably the bad press that did it). At one point it even looked as if the FCC was going to get involved, and for good reason: Verizon was simply trying to nickel and dime its customers. It’s not often we get to score one for the good guys, and this news has certainly put a smile on my face. Kudos to everyone who voiced their opinions, eventually forcing Verizon to release the following statement:
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
Verizon’s president and chief executive officer Dan Mead followed up by ensuring us Verizon takes great pride in listening to its customers (cue eye roll):
At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time.
Congratulations Verizon customers, your outspoken voices have bought you some extra time with your hard earned cash. The customers win this round, but I’m sure Verizon has a few more sucker punches lined up, so watch your back.