Consumer Reports: AT&T Once Again Ranked Worst Overall US Carrier While Verizon Remains #1

(9:26 am PDT, Nov 29th 2012)

Consumer Reports: AT&T Once Again Ranked Worst Overall US Carrier While Verizon Remains #1

You would think that after year’s of continually being ranked the worst US carrier, AT&T would have done something to pull itself from the bottom. Unfortunately, they haven’t. According to Consumer Reports’ latest rankings, AT&T once again holds the title for overall worst US carrier. AT&T shouldn’t feel too bad as not a single major US carrier scored above an overall satisfaction score of 72.

Of all the service providers Consumer Reports evaluates, US mobile carriers remain among the lowest-rated. I guess it’s safe to say customers aren’t too happy with any of the carriers — I’m betting it has a lot to do with the ridiculous amounts of money they have to pay to them.

Verizon maintained its top spot with Sprint and T-Mobile following behind.

“Verizon stands out from the pack if you are a heavy-duty data user,” said Mike Gikas, senior electronics editor at Consumer Reports. “They’re the Cadillac network. They’re pricey in some respects, but in terms of overall quality of service and availability of service, they are the overall leader.”

This overall dissatisfaction with US carriers has led many to jump ship for less expensive pre-paid plans. Opting to pay full price for their device and enjoy a lower monthly bill.

I’d have to say my personal experience with carriers is on par with these recent Consumer Reports claims, how about yours? Do you disagree? Have you had better luck with AT&T or does another carrier stand out in your eyes?

Apps you might like

Comment »

  • matrix3D

    At and around my house, AT&T is top notch and I consistently have a 4 or 5 bar connection. Where I work about 20 miles away, AT&T is absolutely atrocious and my phone consistently teeters on the edge of having no cellular connection at all. It will vary between 3 bars and “No Service” but it mostly will stay fixed on a single bar with basically unusable cellular connectivity (call drops on more than 50% of calls and a data connection that makes 56k dial-up look enviable).

  • jdsonice

    AT&T has great service but HORRIBLE customer policies. I think they have a VP of Bad Customer Service whose job is to make sure that customers are dissatisfied.

    I don’t mind premium pricing for the service if it comes with customer policies that are sensible and helpful.

    In the last 3 months I have contact A&T four times for non-service related issues with my iPhone and AT&T made sure that I was left dissatisfied and pissed off.

    I cannot wait for t-Mobile to get the iPhone and it will be Sayonara AT&T.

About the author

Vincent MessinaVincent Messina has been writing and evangelizing about Android for the past three years. When he's not playing the part of "Loki" to his 5 and 4-year-old, he can be found here, covering all things Android. He adamantly believes Android has the greatest community around and can be harassed at any of the following locations: Google+, Twitter.

email hidden; JavaScript is required| Read more posts by .

Posted in Android, Carrier, News | Tagged: , , , , , |


scribol