OnePlus has made major changes to improve customer support. Image: OnePlus

Chinese startup OnePlus has gotten a bad rap for its customer support, which has long been slow and ineffective according to the many complaints that litter its official forums. But the company wants to change that.

In an effort to deliver the best customer support in the business, OnePlus has already begun making huge improvements, which include making its support team bigger than any other department in the company.

The Moto G Google Play Edition gets the latest version of Lollipop. Photo: Google

The original Moto G Google Play Edition is getting Google’s latest Android 5.1 Lollipop software. The update is rolling out now over-the-air, and it brings a number of new features and plenty of nice improvements.

HTC has announced a cheaper version of its last year flagship, the One M8, for the European market powered by a 64-bit processor — the One M8s.

OnePlus One owners get more bad news. Photo: Killian Bell/Cult of Android

We should have anticipated it — OnePlus and missed software update deadlines kind of go hand-in-hand these days — but the One’s long-awaited CyanogenMod 12 firmware based on Android 5.0 Lollipop has been delayed. Again.

When it comes to the Game of Phones, 2014 was not kind to Samsung. Photo: HBO/Cult of Android

15 percent of Samsung’s management left the company late last year following its dismal smartphone sales, according to a new report from Korea-based news outlet Yonhap News.

The tech giant had 1,219 management staff on its books as of 2014’s Q3 — only for this number to fall by 177 people by the end of the year. 44 of the 177 people who resigned or were fired were from Samsung’s IT & Mobile Communications department.

Ouch!