LG has received a lot of criticism for its Nexus 4 production rates in recent months. Since the handset went on sale last November, it’s been incredibly difficult to get hold of for the vast majority of would-be customers. Google Play stock doesn’t appear to be getting replenished as often as it should, and when it does, it’s sold out within just a few hours.

From LG’s point of view, however, Nexus 4 production is proceeding exactly how it was planned. The Korean company denies there is a supply issue, leading many to question how many handsets Google actually ordered.

Despite its lack of LTE, the Nexus 4 has been hugely popular.

Google’s new Nexus 4 smartphone has been a hugely popular handset since making its debut back in November, but supply issues have somewhat spoiled what should have been a successful launch. When the handset is made available through Google Play, it doesn’t take long for stock to disappear again, and those who do get an order in on time are forced to wait weeks for their device to arrive.

Dan Cobley, managing director of Google U.K. & Ireland, says the “scarce” supplies from LG are “unacceptable.” He’s issued an “unreserved apology” to Nexus 4 customers, but says Google hopes to fulfill “pre-Christmas” delivery promises by sending out a new batch of handsets this week.