AT&T Cuts Return & Cancellation Period In Half, Customers Now Only Have 14 Days To Decide

(10:28 am PDT, Oct 7th 2012)

AT&T Cuts Return & Cancellation Period In Half, Customers Now Only Have 14 Days To Decide

AT&T is once again hard at work trying to win that customer satisfaction award… said no AT&T board member ever. Those of you who have enjoyed having 30 days to decide whether or not your AT&T device or service is right for you, are going to have to cut your indecisiveness in half. Starting today, when you sign up for AT&T service or purchase a device on AT&T, you’ll have 14 days to return or cancel without being liable for an ETF (early termination fee).

The 14-day return window also applies to defective and DOA devices which can be replaced or refunded. Although consumers have 14 days to make returns, they will only have 3 days to make a return if they want to have any activation fees refunded to them.

It’s too bad they couldn’t shorten customer contracts in half — sorry, I just needed a good laugh.

You can read more about the cut in the below document that Engadget managed to get a hold of.

AT&T Cuts Return & Cancellation Period In Half, Customers Now Only Have 14 Days To Decide

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Comment »

  • TeeJay2000

    Why would you need more than 2 weeks to know your choice was a good one?

    • http://www.facebook.com/lanejasper Lane Jasper

      BINGO!! If you don’t know after two weeks, chances are it’s working for you or you’d have returned within a couple days. +1

  • http://twitter.com/grelca grace

    Verizon’s was already 14 days with a restocking fee. So to me sounds like they’re still beating that.

    I really don’t understand people acting as though AT&T is the only money-grubbing cell service provider. They all are.

    • http://www.facebook.com/lanejasper Lane Jasper

      Agreed. If you’re on the fence after a couple weeks (14 days) I’d say you’re pretty much happy enough to keep it. 14 days is plenty.

    • http://www.facebook.com/cole.shores Cole Shores

      I think most of it is that AT&T is the most vocal about how much they hate their customers.

  • http://twitter.com/MichaelEDH Mike

    All service providers are nothing but a bunch of blood sucking leaches…

  • http://www.facebook.com/lanejasper Lane Jasper

    As stated in my comment, If you don’t know after two weeks, chances are it’s working for you or you’d have returned within a couple days. 14 days seems like adequate-enough time to make the decision so meh.

    • http://twitter.com/BenjyWeeks Ben Weeks

      Fair as your point may be, you seem a little worked up by this though Lane. AT&T employee?

  • http://twitter.com/jeffbriant Jeff Briant

    that first line made me laugh.

  • http://www.facebook.com/bruce.schrock.5 Bruce Schrock

    I like the MEME reference in the opening sentence :D

About the author

Vincent MessinaVincent Messina has been writing and evangelizing about Android for the past three years. When he's not playing the part of "Loki" to his 5 and 4-year-old, he can be found here, covering all things Android. He adamantly believes Android has the greatest community around and can be harassed at any of the following locations: Google+, Twitter.

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